Support and Advice
If you experience problems, you should primarily discuss them with your examiner or course convener. If that doesn’t help, or there are reasons for not doing so, you should turn to your programme coordinator or your prefect instead. In some cases it might also be a good idea to contact your study counsellor, the Office of Student Affairs or the Student Welfare Office .
If the problems relate to educational quality matters in general and concern many students in your course or programme, you should contact one of our board members Responsible for Educational Matters in Växjö or Kalmar.
If you’ve been treated poorly, are unsure about the rules, need help with complaints or support and advice in disciplinary matters you should contact our Student and PhD ombudsmen.
It is your responsibility to be familiar with your rights and responsibilities. Do not put yourself in a situation where cheating or plagiarism can be a tempting solution, or where it could happen by accident!
- Make sure you understand and follow all instructions related to each particular assignment or exam. Ask for clarification if necessary!
- Avoid time pressure by starting early and submitting early.
- Write your own answers with your own words.
- Make references to all sources you’ve used or been “inspired” by. Don't get too inspired!
- Focus on citations and references when you proofread. Ask for help with proofreading from people not taking the same course.
- Be very cautious when looking at other student’s work or showing your work to others, especially before deadline. Don’t get too influenced by their solutions!
- Be aware of what things you bring to the exam. Report mistakes yourself rather than getting "caught".
- In groupwork: Work with reliable peers.
- In groupwork: Discuss expectations and handle problems early!
- In groupwork: Keep records of progress and who has done what.
- Inform your teacher and ask for help if your run into problems.
- In groupwork: Be aware that there might be cultural differences in what constitutes studying, taking responsibility, cheating or plagiarism. Discuss them!
- Fuska inte! Överväg andra alternativ som att be om mer tid, inte lämna in uppgiften alls, hoppas på en komplettering, satsa på omtentan eller att helt enkelt läsa om kursen.
- If you need pedagogical support due to a disability, please contact the coordinators at https://lnu.se/en/student/service-and-support/studying-with-a-disability/ to get the support you are entitled to.
At each department (institution in Swedish) the Head of department is responsible for the work environment for students as well as for staff. If you have concerns about your physical or psychosocial study environment you should contact the Head of department, the safety representative, the student safety representative or the Student Union.
All forms of harassment and discrimination should be reported to the university. Please see the university´s page for details or contact our Student and PhD ombudsmen for how to proceed.
If you have failed twice on the same assignment and it has been graded by the same examiner, you have the right to request another examiner if you don’t agree with the grading. The request should be written and sent to the Head of department at your department. If your request is granted your work will be graded by another examiner the next time you take that exam. Please note that it will prevent anonymous grading.
After each course you should get a chance to do an anonymous course evaluation. Please use that opportunity to comment on what has and hasn’t worked well since it is a valuable tool for future course improvement.
Course evaluations should be summarized and commented on by the course coordinator. You should also get feedback on the evaluation afterwards and be informed about any changes made to future courses as result of the course evaluation.
If you want to find our what has been said about a particular course you can request a copy of earlier course evaluations by mailing firstname.lastname@example.org or the education administrator.
You can influence your education, your study environment and how the university works in several ways:
- Participate in course and programme evaluations when possible! Ask for feedback on them afterwards, ask your teacher to present the results from and changes made as a result of previous evaluations when you start a new course, or request a copy of it from email@example.com.
- Support our work with monitoring educational quality by becoming a member of the Student Union Linnékåren.
- Join your programme board* as a class representative or suggest the creation of a programme board if there isn’t one already.
- Become a student representative* in one of the university boards or committees.
- Become the student safety representative* at your department or faculty. (Please note: This requires fluency in Swedish!)
- Get involved in a student association or in one of the student nations.
- Join the Student Union’s Buddy program.
- Get elected as a part-time or full-time member of the Student Union board (Please note: This requires fluency in Swedish!)
- Keep yourself updated and contribute as an alumni or mentor for others students.
* Please mail us at firstname.lastname@example.org for more information about how to get involved. Many positions are financially compensated and do not require any special skills.
Exams and grades
- You must usually sign up for written exams separately, and they are not always visible on the course schedule. Please ask you teacher if you’re not sure about what applies to signing up for exams in your course.
- All forms of exams and work you have submitted for marking should be graded and communicated back to you within 15 working days.
- You have the right to take written exams anonymously. However, seminars, verbal presentations, lab assignments etc. are usually not anonymous.
- There must be at least one re-exam in close proximity to the first one; usually within 4-8 weeks when it comes to written exams. You should get information about the time and place for the re-exam no later than the first exam. The re-exam should be similar to the first exam in terms of scope and difficulty, although the types of questions and the point limits might differ.
- You must have at least 10 working days to study for the re-exam after getting the results from the first exam.
- Sometimes there are additional chances to take exams or submit assignments (for example next semester or during summer), but it’s nothing you should assume or can demand as it varies from course to course, year to year and teacher to teacher. Ask you teacher what applies to each specific course you’re taking.
- All forms of examinations should be designed so that an individual grade can be set. It should be possible to determine who has done what in, for example, groupwork or projects.
- The person formally assigned to set your grade is called the examiner, and you should get information about who that is at the start of your course. The examiner usually reads and marks the assignments him/herself, but is sometimes forced to rely on other teachers’ assessment before doing so.
- You have the right to get some sort of feedback on your submissions, not only a grade.
- Questions related to the course, sent to your teacher by for example e-mail, should be replied to within 2-3 days.
- A passing grade or positive decision cannot be lowered or changed to your disadvantage after it has been communicated. A set grade cannot be appealed to another teacher or a higher authority. However, you can request the examiner to reassess the grade if you have good reasons for doing so; for example if there has been a mistake in summing up points or you believe the examiner hasn’t taken all your work into consideration when setting the grade.
- The examiner can occasionally offer you the chance to do supplemental work if your assignment is very close to getting a pass. Whether you get a chance to supplement you work or not is the teacher’s decision and not something you can assume or demand. If offered, it must be clear what needs to be done and by when. If your supplemental work is not submitted, not submitted on time, or does not fulfill the requirement, the whole assignment will get a fail. Work that has already been supplemented cannot be supplemented again.
- A programme consists of several courses intended to be taken in a certain order. Sometimes there are prerequisite courses or a certain number of credits you need to have taken to be allowed to start the next course. Read the programme syllabus and the course syllabus for each mentioned course to find out what applies, and expect those prerequisites to also apply to you!
- The course syllabus (kursplan in Swedish) is a legally binding document that describes the course goals, contents, and forms of examination. It has to be adhered to by teachers and students, so it’s a good idea to read it in advance.
- There is a list of the course literature at the end of the course syllabus. You should assume that the list is current, but it seldom hurts to verify it with the course coordinator, especially if you plan on getting the books far in advance.
- Your course schedule should be available at least one month before the course starts, so that you have time to get necessary literature and plan your studies. Exams and re-exams are not always in the schedule at the start of the course. Ask your teachers for details.
Responsible for Educational Matters
Do you have concerns about educational quality, how courses are run, the progression of a programme, or experience poor processes, systems or administrative routines? Contact our board members responsible for Educational Matters to voice your opinion and help us change them once and for all!
Our board members responsible for Educational Matters primarily work with general quality matters by keeping an eye on and influencing decisions at departmental, faculty and university board level, course and programme syllabi, quality evaluations, local rules, regulations and policy matters.
Student and PhD ombudsmen
Contact our ombudsmen if you have questions about your rights or feel poorly treated by teachers of staff. They will answer your questions and give support and advise concerning your rights and responsibilities as a student or PhD student.
Common questions include student rights and responsibilities, exams, grading procedures, schedules and problematic interactions with teachers. The ombudsmen can also assist in cases involving disciplinary matters, discrimination, harassment and sexual harassment. They can be contacted anonymously, handle cases in confidentiality and will only discuss a case with others with your approval.